Infrastructure for medical interpreting

No patient should hear hold music.

Entrevoce answers the Spanish line instantly, handles the routine turns, and hands the call to your interpreter the moment it matters. Your team stops covering the queue and starts spending its minutes where only a person will do.

Start with your own calls See the pricing

You pay per minute answered. No monthly fee, no licenses, no volume commitment.

Today

30-120 s in queue

With Entrevoce

Answered

Waits of 30 to 120 seconds are common on Spanish lines. The best operations connect in about 13 seconds on average — and there the problem moves to where the average hides it: the overnight shift and the worst 5% of calls. That gap is the product.

How it works

Four things, in order, on every call

Answered on the first ring

The Spanish call comes in and is picked up. No queue, no hold music, and no dependency on someone being free at three in the morning.
Interprets both directions

Speech recognition, translation and synthetic voice in real time, English and Spanish, with nobody pressing anything during the conversation.
Hands off to a human when it counts

Informed consent, emergencies, mental health, serious results and end-of-life conversations are detected and routed to an interpreter. The human enters where a human is worth the minute.
Leaves a record

Every call is transcribed and auditable by your QA team, in both languages, with attribution for who said what.

Guardrails

Built to refuse rather than guess

A wrong interpretation does not sound like an error. It sounds like a fluent, confident sentence that says the opposite, and nobody on the call catches it. That is why the hard calls are not resolved by guessing.

Who spoke, not which line rang

A channel is not a person. There is a nurse on speakerphone, and the patient hands the phone to their daughter. The speaker is resolved by combining channel, language, diarization and voice print. If two people talk at once, or confidence drops below 50%, it does not translate: it asks for a repeat.

Numbers are verified, not trusted

In English once means one time; in Spanish once means eleven. A checker that does not know the language turns take it once a day into eleven doses a day. Dosages, frequencies and quantities are checked against what was actually said, with the language in hand, and a mismatch escalates to a person.

Escalation is a feature, not a failure

The human-handoff rate is measured and reported from day one. It is the number that says how much volume is really automated, and it is better looked at head-on than buried.

Scope

Start where the rules are already clear

These flows are not clinical encounters, and they are a large share of the real traffic in a healthcare call center. That is where Entrevoce belongs today.

Appointments: scheduling, confirming, rescheduling
Reminders and procedure preparation
Billing, insurance, eligibility, payment plans
Intake, registration, demographics
Pharmacy: refills, hours, pickup instructions
Wayfinding inside the hospital
Surveys and non-clinical post-discharge follow-up
Queue coverage while the human interpreter joins

Pricing

You pay for the minutes answered. Nothing else.

Per minute, like the rest of interpreting: it drops into the accounting you already run and passes through to your own client without inventing a new unit. Billed by the second, not by the started minute.

Rates per automated minute by monthly volume
Automated minutes per month	Per minute
First 25,000	$0.30
25,001 to 100,000	$0.27
100,001 and up	$0.24
Bridged minute: Entrevoce stays on the line beside your interpreter, transcribing and checking figures	$0.08
Minutes with your interpreter and Entrevoce off the call	$0.00

The bands are marginal: each rate applies only to the minutes inside its own band, never to the whole month. A retroactive band creates a cliff where selling one more minute bills less, and nobody can explain that to a CFO.

What is not charged

Setup, integration and the operator console
Connection fees or per-call minimums
Monthly fee, seats or licenses
Queue, greeting and language identification
Volume commitment: none. Month to month.
Billed on your CDR, not our panel: if the records disagree, yours govern

Try it

Two ways to see it work

Right now, no details

Open the operator console

One button. It routes each sentence to its column by the language it was spoken in, and what it cannot route falls into the unattributed tray instead of being guessed. Runs in your browser: nothing to install, no signup, no keys.

Needs desktop Chrome, and its own interface is still in Spanish. It is a prototype and sends audio to a third-party speech service with no HIPAA BAA, so do not use it with real patient information.

Open the console

No telephony, no procurement

A free read of your own calls

Before touching your telephony, your systems or a single contract: we run the number-and-dose checker and the speaker attribution over about 200 already closed calls from your Spanish line, and hand you back two things.

How many figure or dosage errors are sitting in your own traffic right now
Your handoff rate, prelude length and human-segment length: measured, not estimated

One to two weeks, and it costs you nothing. How the recordings are handled is agreed in writing before any of them is processed: de-identified samples, or under a BAA signed with you. Nothing goes live and nothing touches your systems.

Name

Work email

Company

Spanish minutes per month, roughly

Which line do you want covered first

Submitting opens your mail client with the message already written: this page has no server and stores nothing you type. If it does not open, write to the address in the footer instead.

Pilot

Thirty days, bounded, with agreed numbers

Only after the diagnostic, and only if its numbers hold up. Not an open-ended proof of concept: a pilot with its limits written down before it starts, so that it ends in a verdict instead of a conversation.

days on one of your own commercial lines, not a hospital line: that one drags in paperwork you do not need yet

20k

minutes, a hard cap, so the spend has a known ceiling from day one

metrics agreed in writing before day one, measured in your own ACD

Average speed of answer (ASA)

The number that today sits between 30 and 120 seconds on the Spanish line.
Human-handoff rate

How much volume is really automated. Measured on real calls, not on an estimate.
Cost per minute answered

Compared against the same minute handled the way it is handled today.

Everything is recorded and transcribed for your QA team to audit. Enablement is $3,500, billed on day 31 and only if the service continues: nothing up front, and nothing to pay at all if the pilot does not convince you.

Where we are

What we will not promise you yet

Latency

The engine runs end to end and we will demo it live. What we will not do is quote you a latency figure we have not measured on your telephony. It gets measured during the pilot, with you watching the clock.

HIPAA

Call audio is protected health information. Every vendor in the audio path needs a signed BAA, and that is a precondition of any pilot with real patient data. It is in progress, and we would rather say so here than have your compliance team find out by asking.

Replacing interpreters

That is not the pitch. The same team covers far more volume because it stops spending minutes on the queue and on routine turns. The saving comes from there, not from anyone leaving.

Let us talk about one line, not the whole platform

Tell us which Spanish line has the longest queue and we will scope the pilot around that one. We answer the same day.

wilfredoguillensalazar@gmail.com